Terms of Use
PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR ENGAGING IN BUSINESS WITH LAPRONG.COM LLC. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or do business with us.
Workshop Cancellations
Workshop cancellations must be made at least 10 days from the scheduled workshop. There is no fee to reschedule prior to this. You can reschedule online or over the phone. No-show appointments will be subject to a $150 cancellation fee if not rescheduled.
Workshop Refund Policy
Refund requests for an appointment and or materials within 15 days prior to your scheduled workshop will be eligible for a refund, less a 4% processing fee. Materials may not be returned if altered. Refunds requested within 14 days of the scheduled workshop will be subject to a 4% processing fee, plus a $150 cancellation fee. Refunds will be processed within 5 business days upon approval.
Finished Products
Items from the finished catalog (not custom made) are eligible for return for up to 30 days after delivery and include a 1-year limited warranty unless otherwise stated in writing at the time of purchase.
Custom Made & Commissioned Products
100% Satisfaction Custom Design Jewelry
LaProng Jewelers offers a complete satisfaction guarantee on all custom commissioned projects. We stand behind the work and craftsmanship. If for some reason your project is delivered and you are dissatisfied with your piece, let us know at that time and we will work to address your concerns. If we did make a mistake or did not adhere to your work order, estimate, and or the invoice to your order, we will continue to work to make your piece as agreed until the piece is exactly as you ordered it.
LaProng Jewelers does reserve the right to limit satisfaction resolution options on custom design orders limited to the cancellation of a project. Labor to produce custom-designed jewelry and the cost of materials will not be refunded. No refunds are available for a custom design or custom commissioned project.
All work has a limited guarantee for defects up to 1 year after delivery unless otherwise stated at the time of purchase, or you purchased a Lifetime Care Plan (JM Care Lifetime Protection).
JM Care Lifetime Protection
JM Care is a third-party protection plan provided through Jewelers Mutual Group. This is not insurance to protect against theft or loss. The JM Care plan is intended to provide protection against everyday wear and accidents that require service after your initial purchase. Specific terms and conditions do apply and can be provided prior to purchase. No refunds are available on purchased protection plans. Contact JMCare at JMCare.com or 1-800-582-4916 for further details and or support.
LaProng LLC Disclaimer and Limitation of Liability Regarding Diamond Laboratory Grading Reports
A Diamond Laboratory Grading Report (“Report”) is an independent third-party opinion regarding the quality of a diamond. While such Reports are based upon quantifiable standards, a certain level of subjectivity is always inherent in the diamond grading process. Moreover, the standards that the various diamond laboratories use are not uniform. Accordingly, LaProng LLC’s transmittal or use of any such Report should not and does not imply LaProng LLC’s agreement with or endorsement thereof. Furthermore, LaProng LLC makes no representation of express warranty and disclaims all implied warranties with respect to the diamond laboratory grading reports accompanying or applicable to the diamonds that it sells or the accuracy thereof. In no event shall LaProng LLC or any of its employees or agents be liable to a customer or any other third party for any loss, damage or expense or any consequential, incidental, indirect, exemplary, statutory, special or punitive damages resulting from an error in or omission from or the issuance of, use of, or reliance upon, a Report, regardless of whether or not the customer or such other third party was advised of the possibility of such diamonds.
Privacy Policy
Your information is never sold or used for other business activities unrelated to your transaction. See the LaProng Jewelers privacy policy here . We may send you emails on occasion to keep in touch and share promotional offers.
Contact Us
If you have any questions regarding cancellations, refunds, or any other policies please contact us by calling directly at 469-557-1194